Frequently Asked Questions

Start with a Conversation

  • At Connected Roots Therapy, we provide trauma-informed, relationship-focused support for children, teens, adults, and families. Our aim is to create a welcoming space where you or your loved ones feel seen, understood, and supported.

    We offer:

    • Individual therapy for children, teens, and adults experiencing stress, anxiety, trauma, or big life transitions.

    • Family and caregiver support to strengthen relationships and improve communication at home.

    • Dyadic and attachment-focused therapy for children and their caregivers, helping to build trust, safety, and connection.

    • Somatic therapy to help regulate the nervous system and bring mind and body into balance.

    • Support for families living with Type 1 Diabetes or other chronic health challenges.

    • Flexible virtual or in-person sessions to fit your schedule and comfort.

    We work alongside families, schools, and healthcare providers to provide gentle, coordinated care that meets your unique needs

  • Getting started with therapy at Connected Roots is simple and welcoming. You can fill out our contact form, send us an email, or give us a call—whichever feels easiest for you. Once we receive your information, we’ll recommend a therapist who may be the best fit for your needs, and they will reach out to set up a free 15-minute virtual consultation.

    During this consultation, you can ask questions, share your goals, and get to know the therapist. From there, we’ll work together to set up ongoing sessions that feel safe, supportive, and tailored to you or your family.

    We’re here to guide you every step of the way and make the process as simple and stress-free as possible.

  • Your first session is an opportunity for you and your therapist to get to know each other. You can share what you would like to, and discuss your goals for therapy.

    During this session, your therapist will:

    • Ask questions about your experiences, concerns, and what brought you to therapy

    • Explain our approach, methods, and what therapy might look like for you

    • Discuss session structure, scheduling, and any practical details

    • Answer any questions you have about the process

    The first session is about connection, understanding, and planning next steps, not about solving everything at once. Our goal is for you to leave feeling comfortable, informed, and confident in the support you’ll receive.

  • No, simple reach out via e-mail (admin@connectedroots.ca), phone (289-212-6294) or via the form on our contact page. From there, we will set you up with a therapist for a free consultation call.

  • It’s completely normal for children and teens to feel nervous or unsure about starting therapy. At Connected Roots Therapy, we move at your child’s pace and focus on creating a supportive environment where they feel comfortable.

    We use gentle, relationship-focused approaches that help build trust and connection. Often, children begin by exploring therapy in small steps—through conversation, play, or creative activities—so they feel empowered and in control.

    We also work closely with parents and caregivers, providing guidance and support to help your child feel understood, safe, and supported throughout the process.

    It is helpful for many children and teens if they attend the consult with a parent/caregiver initially to meet their potential therapist. Additionally, attending the first session with your child/teen can provide added comfort as they get to know their therapist.

  • At Connected Roots we strongly believe in parent/caregiver’s participation in therapy. The extent of this participation will vary depending on your child/teen’s needs and preferences, as well as age. Your child/teen’s therapist will sort this out together with your child/youth at the start of service. Sometimes, we may have parent/caregiver check ins at end of session, or be there for parts of the session. What is shared with you will be based on your child/teen’s consent.

    For virtual sessions, we ask that a parent/caregiver is home during sessions, even if not part of the session.

  • At Connected Roots Therapy, we focus on relationship-based, trauma-informed care that is personalized to each client/family. We combine professional expertise with lived experience, creating a space where children, teens, adults, and families feel seen, heard, and supported.

    What sets us apart:

    • Attachment & Dyadic Focus: We use approaches like Dyadic Developmental Psychotherapy (DDP) to support children and caregivers in building safe, trusting relationships.

    • Mind-Body Integration: Techniques like Somatic Experiencing & EMDR help clients process trauma and regulate their nervous system, not just their thoughts or behaviors.

    • Support for Families Living Type 1 Diabetes: We offer guidance for those navigating Type 1 Diabetes and other health challenges, combining clinical expertise with lived experience.

    • Holistic & Collaborative Approach: We work alongside families, schools, and healthcare providers to ensure care is coordinated and client-centered.

    • Warm, Welcoming Space: Our practice is designed to be safe, inviting, and supportive for both clients and their caregivers.

    We aim to provide compassionate, effective therapy that goes beyond traditional approaches—focusing on connection, growth, and healing for the whole person and their relationships

  • You can reach us in the way that works best for you:

    • Contact form: Fill out the form on our website (in the “contact us” section) and we’ll respond promptly.

    • Email: Send us a message at admin@connectedroots.ca

    • Phone: Call or leave a message at 289-212-6294, and we’ll get back to you as soon as possible.

    Once we receive your message, we’ll connect with you using your preferred method to answer your questions, recommend a therapist who may be the best fit, and schedule a free 15-minute virtual consultation.

    We’re here to make contacting us simple, welcoming, and stress-free.

  • At Connected Roots Therapy, our standard rate is $180 for a 50-minute session. We accept e-transfer, and alternative payment methods are available upon request. Payments are due at the time of the session, and we do not offer direct billing.

    We provide receipts for insurance or workplace benefits where applicable. If cost is a concern, we’re happy to discuss options to help you access the support you need.

  • At Connected Roots Therapy, our therapists are Registered Social Workers. As such, we are unable to make any diagnosis, including those of ADHD & Autism. For an assessment and diagnosis, you will need to see a psychologist.

  • At Connected Roots Therapy, our therapists are all Registered Social Workers. We are not permitted or qualified to prescribe medication or make any medication recommendations. If you are seeking medication, please speak to your family doctor or psychiatrist.

  • As Registered Social Workers, we cannot provide medical advice including information about insulin and dosage. We support those living with T1D from a mental health lens only. Please reach out to your medical team for medical advice. We are happy to collaborate with your or your child/teen’s medical team.

  • At Connected Roots Therapy, protecting your privacy is a top priority. We follow strict professional and ethical standards to ensure that all information shared in therapy remains confidential.

    We use a secure, encrypted practice management system to store client records, and access is granted only on an as-needed basis. Any communication or record-keeping is handled professionally and safely, and we routinely back up data to protect it.

    When appropriate, and only with your consent, limited information may be shared with other members of your care team to ensure coordinated, high-quality support.